Shipping policy

At Croffle Cloud, we carefully prepare and package each order to ensure it arrives in the best possible condition.

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Method

All croffles are shipped frozen with insulated packaging and ice packs to help maintain freshness during transit.

Delivery times vary depending on your location and the carrier.

Important Shipping Information 

• Products may soften during transit—this is normal and does not qualify for refunds
• Croffles can be refrozen or reheated upon arrival
• We are not responsible for carrier delays, weather issues, or missed deliveries
• Customers are responsible for tracking and retrieving packages promptly

Warm Weather Disclaimer

During warmer months, there is a higher risk of softening during transit. By ordering, you acknowledge and accept this risk.