Refund policy

Due to the nature of our products, all Croffle Cloud orders are final sale.

Because our items are food-based and temperature-sensitive, we do not accept returns or exchanges under any circumstances, including changes of mind or personal preference.

Damaged or Incorrect Orders

If your order arrives severely damaged or incorrect, we’ll review your request for a possible replacement or refund.

To be eligible:

  • Contact us within 24 hours of delivery
  • Provide your order number
  • Submit clear photos of the packaging and product

Requests submitted outside of this timeframe or without photo proof may not be approved.

Non-Eligible Situations

We do not offer refunds or replacements for:

  • Minor softening or texture changes during transit
  • Delays caused by the shipping carrier
  • Incorrect shipping addresses entered at checkout
  • Missed deliveries or packages left outside
  • Lost or stolen packages marked as delivered

By placing an order, you agree to these terms.